Intelligent Process Automation
Robots That Think, Not Just Click.
Why It Matters: Basic RPA (Robotic Process Automation) can do more than replay clicks—it also handles rules, simple data validation, and system integrations. But Intelligent Process Automation (IPA) is RPA plus AI. "AI" here means two practical tricks: NLP (Natural Language Processing) that reads text or emails, and Computer Vision that understands images or PDFs. AI-infused RPA delivers strong ROI in finance functions, with payback often under 12 months.
What We Do:
- Process Mining: Pull log data from your systems to map how work really flows and spot choke points
- Document Processing: AI reads PDFs/emails, grabs key fields (amount, date, names). IDP is a $2.3B market racing to $12.3B by 2030 because it kills manual data entry. Systems hit over 95% accuracy on invoices, contracts, and forms.
- Workflow Orchestration: Glue code that passes data between systems (CRM, ERP, email) without manual hand-offs
- Human-in-the-Loop: Bot auto-handles routine 99%, routes weird cases to a human reviewer in under 30 seconds
- Compliance Shield: EU, US, and California rules are landing fast. We map your use cases to AI Act, HIPAA, GDPR, and local laws. Bias/robustness testing, audit trails, model cards.
Example Use Cases:
- Accounting: Invoice → PO match → payment queue. Zero manual data entry
- HR: New-hire signs offer → accounts, benefits, laptop order, welcome meetings. Onboarding time cut from days to minutes
- Logistics: Purchase-order email → extract details → load into fulfillment system. Order entry time: hours → seconds
- Insurance: Intake claim → read report + photos → route to adjuster. Faster claim triage, fewer errors
- Banking: Bank automated KYB onboarding, saving 1.5 FTEs per 10k accounts and cutting turnaround from days to hours
Example Questions We Can Help With:
- How would you prioritize which workflows to automate first in a mid-size company?
- What metrics would you track to prove the automation is paying off?
- Where have IPA projects failed, and what lessons can you steal from those post-mortems?